Privacy Policy
Last updated: April 6, 2026
1. Who We Are
KC Clean Carpet ("we," "us," or "our") is a family-owned carpet and floor cleaning company serving the Kansas City metro area. Our website is www.kcleancarpet.com. If you have any questions about this policy, you can reach us at kccleancarpets@gmail.com or by phone at (816) 715-1130.
2. Information We Collect
We collect information you provide directly to us when you:
- Submit a quote or booking request through our website forms
- Call or email us directly
- Contact us through social media
The information we may collect includes your first name, phone number, email address, service address, and any details you include in your message. We only collect what is needed to respond to your inquiry or provide our services.
We also collect standard technical information automatically when you visit our site, such as your IP address, browser type, pages visited, and referring URL. This is collected through Google Analytics and Google Tag Manager.
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote request or service inquiry
- Schedule and confirm cleaning appointments
- Follow up after a service to ensure your satisfaction
- Send appointment reminders (by phone or text, only if you've provided your number)
- Improve our website and understand how visitors use it
We do not use your information for automated marketing campaigns or unsolicited outreach. If you contact us, we will contact you back — that's it.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We may share limited information with the following service providers solely to operate our business:
- Zapier — used to route form submissions to our scheduling system
- Markate — our field service management and scheduling software
- Google Analytics / Google Tag Manager — used to understand website traffic
Each of these providers is bound by their own privacy policies and data protection terms. We do not authorize them to use your data for any purpose beyond delivering services to us.
5. Cookies
Our website uses cookies — small text files placed on your device — to help us understand how visitors use our site. Google Analytics uses cookies to collect aggregate, anonymous data about page visits and user behavior. No personally identifiable information is stored in these cookies.
You can disable cookies in your browser settings at any time. Doing so will not affect your ability to use our website or contact us.
6. Data Retention
We retain your contact information for as long as is necessary to fulfill the purpose for which it was collected (typically the duration of your service relationship with us) or as required by law. You may request deletion of your information at any time by contacting us.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information
- Opt out of any future communications from us
To exercise any of these rights, contact us at kccleancarpets@gmail.com or call (816) 715-1130. We will respond within a reasonable timeframe.
8. Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
9. Links to Other Websites
Our site may contain links to third-party websites (such as Google Reviews or Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any information.
10. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your information, please contact us:
- Email: kccleancarpets@gmail.com
- Phone: (816) 715-1130
- Address: Kansas City, MO
